What does pre-order mean?
Returns, Exchanges, and Cancellations
Request a cancellation within: 24 hours of purchase
Returns and Exchanges: Contact us within 7 days of deliver, item must shipped back within 30 days of delivery.
Conditions of return: Buyers are responsible for return shipping costs. The item must return in its original condition (boxes, labels etc), the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Shipping cost is calculated based on weight and destination of the item. We will issue a refund if there’s an excess for the shipping fee.
We use post office
Standard or ordinary registered mail with tracking number takes 15-20 days to arrived.
EMS expressing shipping takes 7-10 working days to arrived.
PROMOTION FREE SHIPPING
- Free shipping
- Code: FREESFAT3
- Free shipping on all products
- For all countries
- Applies to shipping rates under $300.00
- Minimum purchase of 3 items
- All customers
- One use per customer
- Combines with product discounts
- Active from Feb 15 to Feb 28
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs, but rest assured that Miniature Cusina's team will assist you until your order will arrived safely.
Questions about your order?
Please contact me if you have any problems with your order, don’t hesitate to contact us we will be glad to assist you.